p799 FAQ — We Have Got You Covered

p799 is strictly for players aged 21 and above. When you register, you confirm that you meet this requirement. Identity verification (KYC) will be required before your first withdrawal, and accounts that cannot verify the minimum age requirement will be closed with any deposited funds returned after review.

No. Each player is allowed one account only. Creating multiple accounts may result in all associated accounts being suspended and any balances forfeited. If you have trouble accessing your existing account, contact support — do not create a new one.

To complete KYC verification, you will need to upload a clear image of a valid government-issued ID — such as a Philippine passport, SSS card, PhilHealth ID, or driver's licence — and a proof of address document. Verification is normally completed within a reasonable timeframe. You can continue to play after depositing, but withdrawals are held until verification is approved.

On the Login page, tap the "Forgot your password?" link. You will be asked to enter the email address or mobile number linked to your account. A verification code will be sent to you. After confirming your identity, you can set a new password and log in normally. If you no longer have access to that email or mobile number, contact support for manual account recovery.

Accounts may be temporarily locked after multiple failed login attempts as a security precaution. They can also be suspended due to pending KYC verification, a self-exclusion request, or a breach of the platform's terms. If your account is locked or suspended and you believe it is in error, contact the support team via live chat in your account dashboard.

First, check that the mobile number linked to your account is correct and active. Network delays can sometimes cause a short wait before the SMS arrives. Try requesting the OTP again after a minute. If the issue persists, check whether your phone carrier has any service interruptions in your area. You can also contact support and we can help verify your identity through an alternative method.

p799 supports PHP deposits via Philippine online banking, bank transfer, and local e-wallets such as GCash and Maya. All transactions are processed in Philippine Peso. Credit cards and cryptocurrency are not accepted as payment methods for deposits or wagering on this platform.

Most deposits via e-wallets and online banking are credited to your p799 account quickly after the transaction is confirmed on the payment side. Processing times can vary depending on your bank or e-wallet provider. If your deposit has not appeared after a reasonable wait, take a screenshot of your transaction confirmation and contact support with the reference number.

Log in to your account and go to the Cashier section. Select Withdraw, choose your preferred payout method — such as your registered bank account, GCash, or Maya — enter the amount in PHP, and confirm. Your account must be fully verified (KYC complete) before a withdrawal request can be processed. Processing times vary by payment method.

Common reasons for a withdrawal being held include:

• KYC verification has not been completed yet
• An active bonus with wagering requirements that have not been met
• The withdrawal amount exceeds a daily or weekly limit
• Security checks triggered by unusual account activity

If none of these apply to your situation, contact support with your transaction reference so the team can investigate quickly.

p799 covers a wide range of sports popular with Filipino bettors, including Basketball (PBA and NBA), Football, Volleyball, Boxing, and Esports. International tournaments across these sports are also available. Visit the Sports section to see all currently available markets and events.

The Live Casino section features live dealer tables for Baccarat, Blackjack, Roulette, and Poker, streamed in real time. Tables run around the clock, so you can join a game at any time — whether you are in Manila, Cebu, or anywhere else in the Philippines.

Fish games are shooting-style arcade games where you aim and fire at fish and sea creatures to earn points or prizes. Different fish carry different values, and special targets can trigger bigger rewards. Visit the Fish Games section to see the full selection available on the platform. All wagers and winnings are in PHP.

Yes. p799 works on any modern smartphone or tablet browser. You can also download the dedicated app from the Download page for faster access, smoother performance, and easier account management on the go. The app is available for both Android and iOS devices.

Log in to your account and visit the Promotions page to see currently active offers. Each promotion has its own eligibility conditions and claim process described on that page. Always read the full terms of any bonus before opting in, particularly around wagering requirements and validity periods.

The p799 VIP programme rewards loyal players with exclusive benefits, priority support, and enhanced features as you progress through the tier levels. Visit the VIP page for details on how the programme works, what each tier includes, and how you can qualify.

Log in and go to your Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits, session time reminders, and other self-management tools. Changes to limits that reduce your spending take effect immediately; increases may have a short review period before they apply.

Self-exclusion lets you take a break from gaming by blocking access to your account for a set period. You can activate it from the Responsible Gaming section in your account settings, or by contacting support directly. Once a self-exclusion is in place, it cannot be reversed until the chosen period has expired. Visit our Responsible Gaming page for full guidance on this and other tools.

No. All games and betting on p799 involve real financial risk and outcomes are never guaranteed. The platform is designed for entertainment, and no strategy, system, or betting pattern can ensure consistent winnings. Only play with amounts you are comfortable losing, and use the responsible gaming tools available in your account to stay in control.