p799 Privacy Policy

01 Introduction

p799 ("we", "us", "our") operates the online gaming platform at p799.vu. This Privacy Policy describes how we collect, use, store, and protect the personal information of players and visitors who use the p799 platform and website.

By registering a p799 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy works alongside our Terms and Conditions and Responsible Gaming guidelines, which together govern your use of p799.

p799 is committed to handling your personal information with care and transparency. If you have questions about any part of this Policy, contact our support team using the details in Section 11.

02 Information We Collect

p799 collects personal information in the following categories, depending on how you interact with the platform:

We collect information directly from you when you register, complete KYC, use the cashier, or contact support. Some technical data is collected automatically when you access the platform. We do not collect sensitive categories of personal information such as racial or ethnic origin, religious beliefs, or health data.

03 How We Use Your Information

p799 uses your personal information for the following purposes:

• Account management: Creating and maintaining your p799 account, including processing your registration and managing your login credentials.
• Identity and age verification: Verifying that you meet the 21+ age requirement and confirming your identity as required under our KYC process.
• Transaction processing: Processing PHP deposits and withdrawals through your chosen payment channels, including bank transfers and local e-wallets such as GCash and Maya.
• Platform security: Detecting and preventing fraud, unauthorised account access, money laundering, and other prohibited conduct described in our Terms and Conditions.
• Customer support: Responding to your queries, account issues, and support requests.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling and to apply responsible gaming tools where appropriate.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game offerings, and user experience.
• Legal compliance: Meeting our obligations under applicable laws and cooperating with lawful requests from regulatory or law enforcement authorities.

04 Sharing Your Information

p799 does not sell your personal information. We only share your data in the following circumstances:

• Payment processors: When you make a deposit or withdrawal, relevant transaction details are shared with the payment provider you have selected (such as your bank or e-wallet provider) to process the transaction.
• KYC and fraud prevention partners: We may use third-party services to assist with identity verification and fraud detection. These partners process data on our behalf under strict confidentiality agreements.
• Game and platform providers: Certain game providers who supply content on p799 may receive session data necessary to operate their games. This data does not include your full personal details.
• Legal and regulatory authorities: We will disclose your information to law enforcement, regulators, or other government bodies where required by applicable law or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of that transaction. We will notify you if such a change affects the handling of your data.

All third parties who receive your personal information are required to handle it in accordance with applicable data protection standards. p799 does not authorise third parties to use your data for their own independent marketing purposes.

05 Data Retention

p799 retains your personal information for as long as your account is active and for a reasonable period thereafter to meet legal, compliance, and operational requirements. Specific retention periods depend on the type of data:

• Account and identity information is retained for the duration of your account and for a period following account closure, as required for legal and compliance purposes.
• Transaction records, including PHP deposit and withdrawal history, are retained in line with applicable financial record-keeping requirements.
• KYC documents are retained for the period required by our verification and compliance obligations.
• Support communications are retained for a reasonable period to assist with account queries and dispute resolution.
• Technical and activity logs are retained for a shorter period sufficient for security monitoring and platform troubleshooting.

When personal information is no longer required for any of the above purposes, it is deleted or anonymised so that it can no longer be associated with you.

06 Security Measures

p799 takes the security of your personal information seriously. We apply technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, and loss. These include:

• SSL/TLS encryption for all data transmitted between your device and the p799 platform.
• Secure storage infrastructure with access controls limiting who can view personal and financial data.
• OTP (one-time password) verification for account login and sensitive account actions.
• Ongoing monitoring for suspicious account activity and potential security threats.
• Regular internal reviews of data handling practices and access permissions.

07 Cookies and Tracking

p799 uses cookies and similar tracking technologies on the platform website. Cookies are small text files stored on your device that help the platform function correctly and allow us to analyse how players use the site.

The types of cookies used on p799 include:

• Essential cookies: Required for the platform to operate. These include session cookies that keep you logged in during your visit. The platform cannot function properly without these.
• Analytics cookies: Help us understand how players navigate the platform, which pages are visited most frequently, and where technical issues occur. This data is aggregated and not linked to individual identities.
• Preference cookies: Remember your platform settings such as language and display preferences to improve your experience on return visits.

You can manage cookie settings through your browser. Note that disabling essential cookies may affect your ability to log in and use certain platform features. p799 does not use third-party advertising cookies to serve targeted ads to players off the platform.

08 Your Rights

As a p799 player, you have the following rights regarding your personal information held by p799:

• Right to access: You may request a copy of the personal information we hold about your account.
• Right to correction: If any information in your account is inaccurate or outdated, you have the right to request that it be corrected.
• Right to deletion: You may request deletion of your personal information, subject to our legal and compliance obligations to retain certain records. We will inform you if any data cannot be deleted for legal reasons.
• Right to withdraw consent: Where you have given consent for a specific use of your data (such as receiving promotional communications), you may withdraw that consent at any time through your account settings or by contacting support.
• Right to raise a concern: If you believe your data has been handled incorrectly, contact p799 support. We will investigate and respond to your concern promptly.

To exercise any of these rights, contact p799 support through your account dashboard. We may need to verify your identity before processing a data request to ensure the security of your information.

09 Minors and Age Verification

p799 is strictly for players aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. Age verification is part of the KYC process applied to all accounts, and accounts that cannot be verified as belonging to an adult aged 21 or older will be closed.

If p799 becomes aware that personal information has been collected from an individual under 21, we will take immediate steps to delete that information and close the associated account. If you believe a minor has accessed p799, please contact support immediately.

10 Changes to This Policy

p799 may update this Privacy Policy from time to time to reflect changes in our data practices, platform operations, or applicable legal requirements. When changes are made, the updated Policy will be published on this page with a revised effective date.

For significant changes that affect how we use your personal information, we will make reasonable efforts to notify registered players through in-platform notifications or email in advance of the changes taking effect. Your continued use of the p799 platform after the effective date of an updated Policy constitutes your acceptance of the changes.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the p799 support team.

For responsible gaming support, self-exclusion, and account management tools, visit the Responsible Gaming page where self-service options are available at any time.